FAQ

We've answered some common questions about shipping, billing, and your account. See below:

Who is Glow Box?

Glow Box is a subscription box program designed specifically for Canadian Christian women. Glow Boxes are sent to subscribers four times a year and are filled with hand-picked products made available at a special rate, designed to equip you in your daily walk. 

What is a Glow Box subscription?

When purchasing a Glow Box subscription, you have three options:

1) You can choose to pre-pay to receive all four seasonal Glow Boxes at 10% off. Four boxes @$45 + HST.

2) You can subscribe for the four seasonal boxes and defer payment seasonally $50/box

3) Or, you can purchase each Glow Box individually $50/box

Once you've made your selection, we'll get a Glow Box sent right to your door for you to enjoy.

Can I buy a Glow Box subscription as a gift for someone else?

Absolutely! Glow Boxes make amazing gifts. Simply note that your Glow Box subscription is a gift and enter the recipient's shipping address instead of your own at checkout.

If you'd like us to include a handwritten note to the recipient and include it in the first Glow Box, add the note in the notes section when checking out.

What's included in a Glow Box?

Each Glow Box will include a range of top quality, inspirational products but we don't outline exactly what products will be included in each shipment. Part of the fun is the surprise in opening your Glow Box when it arrives!

To give you an idea of what you can expect, boxes will include a mix of items like devotionals, books, journals, mugs, jewellery, beauty products, fashion items and home decor pieces.

Can I Return a Glow Box?

If you've purchased a Glow Box and it's arrived damaged, please let us know and we'll happily re-ship and damaged items to you. 

We do not accept returns and don't issue refunds. If you are unhappy with your box please let us know why and what we can do to improve it. 

If you have further questions regarding our returns policy please contact us at hello@glowbox.ca

How Can I Contact Glow Box?

We'd love to connect with you!

You can reach us by e-mail at hello@glowbox.ca. All e-mails will be responded to within 48 hours from Monday - Friday.

 How much is shipping?

Your shipping cost will be determined at checkout.  If you're interested in picking up your Glow Box at one of nine Gospel Lighthouse locations in Southern Ontario, please choose the free "Store Pickup" option when checking out online.

When will I receive my Glow Box?

Each box will be shipped out at the middle of the month (ex. the Christmas box will ship out mid-December, Summer mid-June).

Annual subscribers can expect to receive four boxes each year in December, March, June and September.

I would like to my product featured in Glow Box. How do I make that happen?

We would love to hear more about your product! Connect with us at hello@glowbox.ca. and someone will respond to you within 48 hours from Monday – Friday.

In the meantime, you can find us on social media on Instagram and Facebook.